We will never be beaten on value. It's a bold statement, but one we make with absolute confidence. At Sofas by Saxon, we believe true value goes far beyond the price. That's why we're making an unique commitment: if you find a comparable piece of furniture at a lower price that meets every single one of our value promise criteria, we'll match that price.
Because we're confident no other furniture maker can match the Saxon standard. While others might compete on price alone, we compete on the complete experience – unmatched quality, authentic craftsmanship, and service that goes above and beyond.
When furniture is handcrafted in our own UK workshop by our skilled artisans, you gain exceptional quality that lasts generations. Unlike many companies who subcontract to external suppliers, our craftspeople are Saxon co-owners —creating complete quality control from frame construction to foam cutting. This in-house approach ensures superior construction techniques using premium materials, with personal accountability evidenced by individual signatures on every piece we craft. Our Achieve & Partners accredited apprenticeship program preserves traditional skills for future generations.
The comparison must demonstrate:
• Furniture is handmade to order in their own UK workshop
• Frames are handmade to order in their own UK workshop
• Foam components crafted to order in their own UK workshop
• Individual craftsmanship signature on each piece.
• Active apprenticeship programme (backed by recognised industry certification)
The difference between furniture that lasts decades or fails quickly lies in the materials and construction. Saxon uses only FSC-certified Grade 1 beech hardwood frames with traditional dowelled joints, providing stability that cheaper frames cannot match. Our full leather hides with authentic hand pleating won't fail like cheaper alternatives. Individually hand-tacked studs create refined details impossible with inferior strip studs. Premium 40kg/m³ density foam maintains comfortable support long after lesser cushions sag. The wisdom behind these quality choices becomes clearer with each passing year.
The comparison must demonstrate:
• FSC-certified beech hardwood frame, traditionally dowelled and glued
• Minimum Grade 1a beech hardwood
• Individual hand pleating from full leather hides.
• Individually hand-tacked studs
• Premium-grade foam, with minimum 40kg density per m3 used in all seat cushions.
A company's guarantees reveal their true confidence in their furniture. A lifetime frame guarantee demonstrates faith in fundamental construction quality. The five-year comfort guarantee ensures your sofa will maintain its support and feel for years to come. The 28-day money-back guarantee removes the risk from your significant investment, allowing you to ensure complete satisfaction. These comprehensive guarantees go far beyond industry standards, offering peace of mind that the manufacturer stands behind their craftsmanship long after purchase, when quality differences become most apparent.
The comparison must have:
• Lifetime frame guarantee
• Five-year comfort guarantee
• 28-day money back guarantee
Independent verified reviews provide authentic evidence of quality beyond marketing claims. With over 3,500 reviews and a 4.8+ Trustpilot rating, customers consistently highlight the heartfelt care and skill in every piece we create. When less than 1% of reviews are negative, it confirms our exceptional reliability and craftsmanship standards. This track record shows how people feel years after purchase, when furniture quality truly reveals itself. Unlike selective testimonials, these transparent reviews from real homes like yours give confidence that you'll experience the same joy our craftspeople have created for thousands of happy customers.
The comparison must have:
• Minimum 4.8 Trustpilot rating (or equivalent review platform)
• At least 500 verified customer reviews
• Less than 1% negative reviews
Nothing compares to seeing and feeling furniture before you buy—photographs simply can't capture comfort, scale, or craftsmanship. Our UK showroom, open seven days without appointment, lets you explore at your own pace with experienced guidance when needed. Even more revealing are our workshop tours, where you can watch artisans craft furniture using traditional methods—something mass manufacturers carefully avoid. This transparency demonstrates our confidence in our process and materials. By making both experiences easily accessible, we respect your schedule while providing the hands-on experience essential for such an important purchase.
The comparison must have:
• UK Showroom (open 7 days without appointment)
• Workshop tours available (open to public without appointment)
The journey your furniture takes to your home is critical—many beautiful pieces are damaged by third-party delivery services who lack expertise or care. An in-house delivery team with white-glove service ensures your furniture arrives in perfect condition, properly positioned in your home by specialists who understand furniture. A dedicated aftercare team demonstrates commitment beyond the sale, ensuring your investment is protected for years to come. The availability of repair services means minor issues don't become major problems, extending your furniture's lifespan and preserving its beauty.
The comparison must have:
• In-house delivery team
• White-glove delivery service
• Dedicated customer care team
• Repair and maintenance service
